Terms and Conditions cita88 — The Complete Guide to Using Our Platform

01 Account Eligibility & Registration

To register and use the cita88 platform, you must meet the following requirements:

• Be at least 18 years old at the time of registration.
• Be a legally recognised Malaysian citizen or permanent resident.
• Not enrolled in any self-exclusion programme or betting restriction list.
• Register under your own name — registration on behalf of another person is strictly prohibited.
• Only one account is permitted per individual, IP address, device, or household.

During registration, you are required to provide accurate, complete, and up-to-date information. cita88 reserves the right to verify your identity at any time through the KYC (Know Your Customer) process. Documents that may be required include your identification card, proof of address, and proof of payment method. Failure to provide the requested documents within 7 days may result in a temporary account suspension until the verification process is complete.

Cita88 reserves the right to reject any registration application without providing a reason, particularly where there are signs of fraud or abuse in the application.

02 Deposits, Withdrawals & Payments

Cita88 accepts a variety of payment methods suited for users in Malaysia, including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, and cryptocurrency (USDT and others). All transactions are conducted in Malaysian Ringgit (MYR).

Deposit Policy:

• Minimum deposit: RM30 per transaction.
• Funds will be credited to your account within 2 minutes after payment confirmation.
• Deposits made under a name different from the registered account name will not be processed.
• Cita88 does not charge any additional fees for deposits — however, payment providers may impose their own charges.

Withdrawal Policy:

• Minimum withdrawal: RM50 per request.
• Processing time: 5 minutes to 6 hours depending on your payment method and VIP level.
• Withdrawals may only be made to a bank account or eWallet registered in your own name.
• Players must have completed at least one full deposit cycle before making their first withdrawal.
• Cita88 reserves the right to request additional verification before approving any large withdrawal request.

Should any technical issue result in an error in a transaction, cita88 reserves the right to void or adjust the transaction in question following a thorough investigation.

03 Bonuses, Promotions & VIP Programme

Cita88 offers a wide range of bonuses and promotions to its members, including a welcome bonus, weekly cashback, free spins, and a 5-tier VIP programme. All bonuses are subject to the following conditions:

• Wagering Requirements (Rollover): Every bonus received must have its wagering requirements fulfilled before a withdrawal can be made. The specific wagering requirements for each bonus are stated on the respective promotions page.
• Validity Period: All bonuses have a specified validity period. Bonuses not used within the stated period will expire automatically.
• One Active Bonus at a Time: Only one active bonus is allowed at a time unless otherwise stated in the relevant promotion's terms.
• Game Restrictions: Some bonuses are only applicable to certain games. Please check the terms of each promotion for further details.
• Right of Cancellation: cita88 reserves the right to void any bonus if there are signs of abuse or a breach of terms.

The cita88 VIP Program consists of 5 tiers: Silver, Gold, Platinum, Diamond, and Royal. Entry into each tier is based on cumulative wagering volume and is reassessed monthly. VIP benefits include faster withdrawal processing, higher withdrawal limits, exclusive cashback, and a dedicated personal account manager for the highest tiers.

04 Game Rules & Player Conduct

All cita88 players are required to conduct themselves respectfully and responsibly while using the platform. The following are strictly prohibited:

• Use of automated software, bots, scripts, or any technical method to manipulate game outcomes.
• Collusion between players to gain an unfair advantage in table games or live games.
• Abuse of the bonus system by opening multiple accounts or using another person's information.
• Offensive, threatening, or harassing language or behaviour directed at other players or cita88 staff.
• Any attempt to hack, disrupt, or damage the cita88 platform infrastructure.
• Use of a VPN or proxy to conceal your actual location in order to bypass regional restrictions.

Cita88 uses a Random Number Generator (RNG) system certified by an independent body to ensure that all game outcomes are truly random and fair. Results produced by the RNG system are final and cannot be disputed unless there is verifiable evidence of a technical failure.

In the event of a dispute relating to game outcomes, cita88 will conduct an internal investigation and the platform's decision is final once all technical evidence has been thoroughly reviewed.

05 Account Termination & Restriction

Cita88 reserves the right to suspend or terminate any player's account without prior notice in the following situations:

• Violation of any condition in this terms and conditions document.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Providing false or misleading information during registration or the verification process.
• Attempts to exploit the system or manipulate game outcomes.

Players may also choose to close their own account at any time by contacting the cita88 customer support team. Account closure requests will be processed within 3 business days. Any valid balance in the account will be returned to the player once all conditions are met and no active investigation is in progress.

Players who have enrolled in a self-exclusion programme may not open a new account for the duration of the active exclusion period. cita88 takes this commitment seriously as part of our responsibility in promoting responsible gaming.

06 Liability Limits & Disclaimer

Cita88 strives to provide a stable and reliable platform at all times. However, the platform is provided on an "as is" basis and cita88 does not guarantee that the service will be entirely free from disruptions.

• Cita88 is not responsible for any losses arising from technical disruptions, internet failures, or circumstances beyond our control.
• Cita88 is not responsible for the actions or failures of third parties such as banks, payment providers, or game operators.
• Players are fully responsible for the security of their login credentials and account password.
• Any losses arising from unauthorised access to your account due to your own negligence will not be covered by cita88.

Cita88 does not recommend betting as a means of generating income or resolving financial difficulties. All betting activities carry financial risk, and players are encouraged to play within their means. If you feel that betting is beginning to affect your life, please contact our team or visit our Responsible Gaming for assistance.

07 Privacy & Data Protection

Cita88 is committed to protecting the privacy and personal data of all players in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, use, and storage of your data is carried out in accordance with Privacy Policy comprehensive page.

The information you provide to us is used solely for the following purposes:

• Identity verification and KYC process to ensure the security of your account.
• Processing of deposits, withdrawals, and other financial transactions.
• Account-related communications, promotions, and service updates.
• Compliance with applicable legal and regulatory requirements.

Cita88 will not sell, transfer, or disclose your personal information to third parties without your consent, except as required by law or to prevent fraud and illegal activity.

08 Term Amendments & Governing Law

Cita88 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Any amendment will take effect 7 days after notice has been given to members via:

• Notice prominently displayed on the cita88 platform's home page.
• Notification email sent to your registered email address.
• Notification in your user account upon login.

Continued use of the cita88 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account before the amendment's effective date.

These terms and conditions are governed by applicable law. Any disputes arising in connection with these terms shall be resolved through the appropriate arbitration or court process. The official languages for all communications and disputes are Bahasa Melayu and English.